many of the tools in this process are easiest to understand when you’re applying them in a fixed, predictable, repetitive environment. the first thing she does is develop a flow chart of the process that the caller goes through when calling the help desk. if the call is not answered in three minutes, callers are asked to leave a message for a callback. notice that the pareto chart has a line that tracks the cumulative percentage of defects. the department metric for answering calls is that a person, not a machine, answers 95% of all calls within three minutes. karen decided to use a run chart, which charts the history and pattern of variation, to see whether certain times of day had longer average hold times than others.
in other words, you would expect the average hold time to vary because of the variables in the process. karen decided to put the run chart data on a control chart. the area composed of three standard deviations (sd) on either side of the centerline, or mean, of a normal distribution of data plotted on a control chart that reflects the expected variation in the data. the area, on either side of the centerline, or mean, of data plotted on a control chart that meets the customer’s requirements for a product or service. she can also use attribute sampling to randomly select a number of calls to see whether each call is within the specification limit. karen can also perform variable sampling to determine the degree to which a result conforms. whether it’s to pass that big test, qualify for that big promotion or even master that cooking technique; people who rely on dummies, rely on it to learn the critical skills and relevant information necessary for success.
there are a number of charts used to evaluate and analyze quality results within a project. two charts that are similar and often confused are a control chart and a run chart. control charts can be used for both project and product life cycle processes. for example, for project processes a control chart can be used to determine whether cost variances or schedule variances are outside of acceptable limits.
a control chart may be used for a pharmaceutical company that is testing a new pain medication. the drug must stay effective in the system for a minimum of three hours but last no more than five hours, to prevent accidental overdose. while both a run chart and a control chart plot data points over time or batches, the control chart is enhanced with defined control limits and a target or goal delineation. control chart and run chart are the two main charts which are frequently used to determine the quality and progress of the project.
flow charts help project managers understand the sequence of events. they help you visualize the relationships and dependencies between to control the quality of your project, you should know how to use some charts for the pmp certification exam. control charts illustrate how a process behaves over time and defines the acceptable range of results. when a process is outside the acceptable limits, the, .
control charts in pmp are widely used tools to denote the health of a project or how well the project is performing when compared to good morning, i am able to locate charts and diagrams related to the pmp exam scattered across the web. some websites have 5 diagrams, some have 9 diagrams., .
When you try to get related information on pmp charts, you may look for related areas. pmp knowledge area chart,bubble chart pmp,hierarchical charts pmp,pmp itto chart,control chart pmp,feature chart pmp,burndown chart pmp,milestone chart pmp,ram chart pmp .