in the following stories you’ll learn from rl experts about how they have engaged staff across the organization, with dedication, persistence and a lot of creativity. there was a lot of confusion around what information should be reported and staff were put off by the extra work it added to their day. one of the struggles we faced was keeping staff educated on how to enter safety incidents and reinforce that everyone has the ability to enter them. the conference room has a large projection screen and a hospital-system computer so staff can sign in as themselves so we can review the issues they are having and answer questions.
we keep the training small (less than 10 people to a class) so that everyone has time to chime in as we go along and ask questions. we discuss how they will be alerted to a new file, how to locate and open the event, and then take them in through managing the file from beginning to completion. i think that is a very important piece in not only creating a culture of safety, but in showing staff that we are paying attention, listening to their concerns, and ensuring the hospital is a haven for our patients. “you hear the name being used in conversation on the floor and that’s one of the ways that we know what we’re doing is working.” you have a great new patient safety and quality initiative you’d like to start at your organization – one you think could benefit many.
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